01
AM COVERAGE
Dispatch &
live calls.
Handles morning dispatch, CRM booking and inbound calls while your day gets moving.
Australian business coverage, extended
Stop missing calls.
Stop losing jobs.
We build dedicated, English-fluent dispatch and customer service teams out of Sri Lanka for Australian businesses. Get three full-time agents for the exact price of one local hire.
Dedicated teams · Flexible overlap · Built around your systems
✳
06:30Morning dispatch
17:00After-hours covered
Colombo → Australia
24/7attention
where it matters
where it matters
01
The problem
The $80,000
bottleneck.
When one person is the front door to your business, every break, sick day and 5pm sign-off creates a gap.
If you run a trade fleet or growing e-commerce brand, you know what happens next: calls go to voicemail, sales queries wait, and the customer calls the next business on Google.
That is not just an unanswered phone. It is revenue walking out the door.
02
The Qentrax model
One local-hire budget. A dedicated three-person pod, built around your workflow.
The 3-for-1
arbitrage model.
We do not just answer phones. We plug the leaks in your business—deploying a trained team that gives you more hands, more hours and more follow-through.
Dispatch &
02
MOMENTUM
Quotes &
coordination.
Chases outstanding quotes, manages supplier parts and takes care of email enquiries.
03
AFTER HOURS
Your second
shift.
Covers emergencies, weekends and late-night website chats when customers need you most.
Triple the output. Complete coverage. Zero HR headaches.
03
Core services
What our agents
actually do.
We take the high-volume operational work off your local team, so they can focus on the work that moves your business forward.
FOR HOME SERVICES & TRADES
Built for the
business of urgent.
- Inbound job bookingWe answer, qualify and book directly into ServiceM8, Simpro or Fergus.
- Outbound quote chasingWe follow up customers who have not accepted their quotes.
- After-hours dispatchWe filter emergencies and alert your on-call technician when it counts.
FOR E-COMMERCE & RETAIL
Every customer.
Every channel.
- Live chat & ticketingFast, thoughtful responses in Zendesk, Gorgias or Shopify Inbox.
- Order managementTracking, returns and everyday customer care that protects your reviews.
- Weekend supportOnline shoppers buy all week. Your support team should be there too.
04
Why outsource
More capacity.
Less to manage.
Outsourcing is not about putting distance between you and your customers. It is about giving your business the operational room to grow, with the right support behind it.
Focus your local team
Move repetitive coordination and customer tasks off your senior team so they can focus on work that needs them most.
Scale without the scramble
Add support capacity as demand grows without another drawn-out cycle of recruiting, onboarding and replacing staff.
Extend your coverage
Give customers a responsive experience beyond standard business hours, while we manage the day-to-day operations.
05
Pricing & ROI
Spend less.
Get more.
Reduce operational overhead while gaining a flexible, professionally managed support team. Use the guide below to explore the potential value for your business.
WHAT YOU LEAVE BEHIND
- × Superannuation and payroll tax
- × Sick leave and holiday pay
- × Office space, laptops and licenses
- × The cycle of recruiting and replacing
Value guide
How much could your business save?
Enter your current monthly support cost. This is an indicative estimate only—not a quote.
$
Your current cost$7,500 / month
Estimated cost with Qentrax*$3,750 / month
Estimated monthly savings$3,750$45,000 estimated annually
Traditional setupFixed headcountRecruiting and training burdenLimited operational coverage
With QentraxFlexible team capacityManaged onboarding and operationsExtended customer support
*Illustrative comparison only. Estimated cost assumes 50% of current support cost; actual pricing and savings vary by scope, systems and coverage required.
Your coverage starts here
Ready to see what
you could save?
Tell us what your business needs and we will show you how a dedicated support team can help.